FAQs

Frequently Asked Questions (FAQs)

1. How can I place an order?

  • To place an order, simply browse our website and add items to your shopping cart. Proceed to checkout, where you can enter your shipping and payment information to complete your purchase.

2. What payment methods do you accept?

  • We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

3. Can I track my order?

  • Yes! Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online.

4. How long will it take to receive my order?

  • Delivery times vary depending on your location and the shipping method selected during checkout. Standard shipping typically takes 3-7 business days, while expedited shipping options are available for faster delivery.

5. Do you offer international shipping?

  • Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination. Please refer to our Shipping Policy or contact our customer support team for more information.

6. What is your return policy?

  • We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your item within [7] days of receipt for a refund or exchange. Please refer to our Return Policy for detailed instructions.

7. Are your fragrances authentic?

  • Yes, safety is our top priority! We do not sell knockoffs or fake fragrances.

8. Do you offer gift wrapping services?

  • Yes, we offer gift wrapping services for a small additional fee. During checkout, you will have the option to add gift wrapping to your order and include a personalized message for the recipient.

9. How can I contact customer support?

  • If you have any questions or concerns, our customer support team is here to help! You can contact us via email at [support@treasureperfumery.com] or through our website's contact form. We strive to respond to all inquiries promptly.

10. Do you offer discounts or promotions?

  • Yes, we periodically offer discounts, promotions, and special offers to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and promotions.