Return Policy

Return Policy

At Treasure Perfumery, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within 7 days of receipt for a refund or exchange, subject to the following terms and conditions:

1. Eligibility:

  • To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.
  • Certain items, such as personalized or clearance items, may not be eligible for return. Please contact our customer support team for further assistance.

2. Return Process:

  • To initiate a return, please contact our customer support team to request a return authorization (RA) number and instructions on how to return your item.
  • Please securely package your item and include the RA number on the outside of the package. Returns without a valid RA number may not be accepted or processed.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged).
  • We recommend using a trackable shipping method and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

4. Refund Process:

  • Once your return is received and inspected, we will process your refund within [X] business days.
  • Refunds will be issued to the original method of payment used for the purchase.
  • Please note that shipping charges are non-refundable, and a restocking fee may apply to certain returns.

5. Exchanges:

  • If you would like to exchange your item for a different size, color, or style, please indicate your preference when requesting your return authorization. Exchanges are subject to product availability.

6. Damaged or Defective Items:

  • If your item arrives damaged or defective, please contact us immediately. We will provide instructions on how to return the item for a replacement or refund.

7. Final Sale Items:

  • Final sale items are not eligible for return or exchange, unless they arrive damaged or defective.

8. Contact Us:

  • If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support team. We're here to help!