Refund policy

Refund Policy

At Treasure Perfumery, we strive to provide high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer refunds under the following conditions:

1. Eligibility for Refund:

  • Refunds may be issued for items that meet the following criteria:
    • The item is unused, unopened, and in its original packaging.
    • The item is returned within [X] days of receipt.
    • The item is not a final sale or non-refundable item (as specified at the time of purchase).

2. Refund Process:

  • To request a refund, please contact our customer support team to initiate the return process. You may be required to provide proof of purchase, such as an order confirmation or receipt.
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If your refund is approved, it will be processed within [X] business days, and a credit will automatically be applied to your original method of payment.

3. Non-Refundable Items:

  • Certain items are not eligible for refunds, including:
    • Final sale items, unless they arrive damaged or defective.
    • Gift cards or vouchers.
    • Personalized or customized items.
  • Please check the product description or contact our customer support team if you have any questions about the eligibility of an item for refund.

4. Return Shipping Costs:

  • Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged).
  • We recommend using a trackable shipping method and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

5. Damaged or Defective Items:

  • If your item arrives damaged or defective, please contact us immediately. We will provide instructions on how to return the item for a replacement or refund, including covering the return shipping costs.

6. Contact Us:

  • If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer support team. We're here to help!